Let’s build something extraordinary together.
Steve Karfaridis
CEO & Owner
Steve is a transformative leader and hospitality industry visionary. He brings over 30 years of exceptional experience and success to our consulting firm. From his humble beginnings as a chef to his remarkable achievements as a CEO, Steve has redefined what’s possible in the restaurant business. His career includes the extraordinary accomplishment of scaling a business from just two locations to over 50 internationally, achieving over $80 million in annual revenue—while maintaining exceptional quality and profitability. Steve’s expertise is both comprehensive and unparalleled. As a master of strategic planning and team building, he has consistently delivered positive sales growth and long-term profitability across multiple ventures.
His hands-on approach has revolutionized operations, driving innovation through advanced technologies that reduce labor costs, optimize consistency, and elevate guest experiences.
Known for his ability to craft winning strategies, Steve has been instrumental in creating powerful operational systems and key performance metrics that ensure sustainable growth. His pioneering work in product development, branding, and marketing has launched dozens of highly successful, game-changing products while building iconic, enduring brands.
Beyond his operational and strategic prowess, Steve is a recognized thought leader. He has shared his expertise as a guest presenter for the University of Phoenix MBA program and as a panelist at a Nation’s Restaurant News Operational Excellence Forum. His visionary insights inspire businesses to embrace change, innovate boldly, and achieve their highest potential.
Steve’s passion for the industry is matched only by his commitment to helping businesses thrive. Whether you’re seeking expert guidance on operations, branding, or team development, Steve offers a unique combination of insight, experience, and hands-on support to elevate your restaurant to unparalleled success.
Jenn is the visionary COO and co-founder of our consulting company, bringing over 15 years of expertise and a relentless passion for transforming the hospitality industry. From growing up around and in the restaurant and bar industry to leading operations and crafting innovative strategies. Her career embodies creativity, precision, and a deep love for guest-centric excellence.
Her experience spans every role from server to corporate management, offering a practical, well-rounded approach to her strategies. With a proven ability to inspire teams and deliver results, Jenn has revolutionized customer service and marketing in the restaurant space. As a creative powerhouse, her dynamic leadership has been instrumental in increasing customer retention, driving repeat business, and launching powerful marketing campaigns that boost engagement and brand loyalty.
She has led transformative guest recovery initiatives and developed training programs that have elevated team performance. Her ability to bridge generational gaps with innovative branding and music programming has set her apart as a trailblazer in the industry.
Beyond the food and hospitality space, Jenn has applied her creativity and strategic vision to content creation for brands across various industries, showcasing her versatility and knack for connecting with diverse audiences. Whether she's crafting brand stories, developing marketing campaigns, or producing engaging digital content, her cross-industry experience underscores her dynamic approach.
Jenn thrives at the intersection of strategy and creativity, skillfully managing projects for clients while implementing cutting-edge solutions that optimize efficiency and elevate the guest experience. Whether she’s reducing costs through process improvements or designing menus that captivate and delight, Jenn brings unmatched energy to every project she touches.
Her unwavering commitment to excellence and her ability to craft unforgettable guest experiences make her a trusted partner for brands aiming to achieve their next level of success. Her passion isn’t just for restaurants—it’s for creating legacies of excellence that inspire and endure. She brings a thoughtful, dedicated perspective to every project. Passionate about helping others succeed, Jenn is committed to elevating businesses through tailored strategies and thoughtful solutions.
